superwind GmbH warrants this product to be in good working order during the warranty period. In the event that the product is found to be defective within the warranty period, repair service will be provided free of charge by superwind GmbH or an authorized service partner.
Warranty covered repairs may be obtained only upon presentation of the warranty card and the original invoice issued to the customer by the retailer. The warranty card must state the buyer’s name, the retailer’s name and address, the serial number and purchase date of the product. superwind GmbH reserves the right to refuse warranty service if this information is not complete or has been removed or changed after the original purchase of the product by the purchaser from the retailer.
The warranty period is three years from the date of purchase, as provided by the above mentioned documents.
To obtain warranty service
Warranty service is available at superwind GmbH and all Superwind authorized service partners. All costs associated with transportation of the product to and from superwind GmbH or Superwind authorized service partners will be borne by the customer.
superwind GmbH does not warrant the following:
- Periodic check-ups, maintenance and repair or replacement of parts due to normal wear and tear.
- Defects caused by modifications carried out without Superwind’s express written approval.
- Defects caused by improper use, handling or operation and in particular defects caused by improper installation or installation on inadequate masts or support structures. To obtain warranty service, the purchaser must provide evidence upon request that the product has been installed on an adequate mast or support structure.
- Accidents, disasters or any cause beyond the control of superwind GmbH, including but not limited to lightning, flooding, fire, acts of war, vandalism, etc.
- Costs for disassembly and reassembly of the product to enable shipment for warranty reasons.
superwind GmbH reserves the right to decide whether the product or parts of the original Superwind system shall be repaired or replaced. Should repair or replacement by superwind GmbH not be possible, the original purchaser will be entitled to a full refund from the manufacturer; superwind GmbH. This refund is limited to the purchase price of the product only and does not include any associated expenses, such as shipping, installation, bank fees, etc.
This warranty does not affect the purchaser’s statutory rights under applicable national legislation in force, nor the buyer’s right against the retailer arising from the sales / purchase contract. In the absence of applicable national legislation, this warranty will be the purchaser’s sole and exclusive remedy and superwind GmbH shall not be liable for any incidental or consequential damages for breach of any expressed or implied warranty of this product.
In addition to the above warranty coverage, the GENERAL CONDITIONS FOR THE SUPPLY OF PRODUCTS AND SERVICES OF THE ELECTRICAL AND ELECTRONICS INDUSTRY produced by the German Federation of the Electric and Electronic Industry (ZVEI) also applies.
Expenses and Responsibilities
All associated expenses (shipping to and from the repair facility, insurance, etc) are the full responsibility of the buyer or his shipping agent, unless the buyer is notified otherwise by the manufacturer.
Upon receipt of your unit:
Inspect the outside of the shipping package or container for any damage (dents, scratches, etc,). Document any damage noted on the Bill of Lading before signing and keep a copy. Documenting damage with photos is also highly recommended.
Open the crate and inspect the contents immediately for any damage.
Unpack the unit immediately and perform a visual inspection to determine if it is dented, bent or scratched.
If for any reason the unit should need to be returned, the original crate is the best way to ship it back to the manufacturer.
Claims that occur during transportation must be filed by the consignee (the buyer) with the freight company, as shipping terms are FOB EX-WORKS (our distribution point as contracted). THE BUYER IS RESPONSIBLE FOR ALL SHIPPING EXPENSES, INCLUDING CUSTOMS DUTIES AND
VAT (IMPORT DUTIES).
Am Rankewerk 2-4
Tel: +49 / 2232 / 577357
Fax: +49 / 2232 / 577368
Email: firstname.lastname@example.org www.superwind.com