Mission Critical Energy Inc. & FlexSCADA Fusion Product Return Policy

Un-used products in their original packaging may be returned for a partial refund (excluding bi-directional shipping charges) within 30 days of the original purchase date when the guidelines below are followed. Returned merchandise will be subject to a 15% restocking fee (see guidelines below).

Return Guidelines

  • Mission Critical Energy Inc. Must be notified of the return before it is shipped by customer.
  • Returns and exchanges will only be accepted within 30 days of the invoice date.
  • All items must be unused and in resalable condition. All original parts, wrapping, packing material and tags must be completely intact and undamaged.
  • Exceptions will exist if there is a manufacturer defect (see warranty policy).

    Returned merchandise is subject to inspection before issuing a refund or exchange. Once product condition is determined, we will issue a refund or exchange the product. A refund or account credit will be processed (excluding original shipping costs and/or restocking fees) to you within 7 to 10 days after we receive the returned product. Distributors and end use customers are responsible for all shipping costs unless the product is defective or there was an error in filling the order, in which case we will gladly issue a return call tag.

    For product exchanges, item(s) must be returned unused and in resalable condition (as outlined above). A written explanation of the exchange with your contact info, including an original purchase order (if any) or our invoice to you, must accompany the product.

Returns, Exchanges and Warranty Claims must be submitted to:

Attn: Customer Service Manager Mission Critical Energy
1801 N. French Rd.
Getzville, NY 14068 USA

Phone +1 716 276 8465

MCE © 2020